Privacy policy

Effective Date: 12 August 2025

Fit4ever (“Fit4ever,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, place an order, contact us, or use our services.

By using the Fit4ever website or purchasing our products, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect the following information when you use our online shop:

Personal Information

  • Full name
  • Delivery and billing address
  • Email address
  • Telephone or mobile number
  • Account login information, if applicable
  • Order and purchase history
  • Information you provide when contacting customer service

Payment Information

When you make a purchase, payment information may be processed by our third-party payment service providers. We generally do not store your complete credit or debit card number on our own systems.

Technical and Usage Information

When you visit our website, we may automatically collect certain information, such as:

  • IP address
  • Browser and device type
  • Operating system
  • Pages visited
  • Date and time of visits
  • Referring website
  • Website usage and interaction information
  • Cookies and similar technologies

2. How We Use Your Information

We may use your personal information for the following purposes:

  • To process and fulfill your orders
  • To arrange product delivery
  • To process payments and refunds
  • To communicate with you about your orders
  • To provide customer support
  • To manage your Fit4ever account, if applicable
  • To improve our products, website, and services
  • To send promotional communications where permitted by law
  • To prevent fraud, unauthorized transactions, and other misuse
  • To comply with legal and regulatory requirements
  • To protect the rights, property, and safety of Fit4ever, our customers, and others

We will only use your personal information for purposes that are reasonably necessary and appropriate for our business operations and as permitted by applicable law.

3. Legal Basis for Processing Personal Data

Where applicable, Fit4ever may process personal data based on one or more of the following legal bases:

  • Performance of a contract, such as processing and delivering your order
  • Compliance with a legal obligation
  • Consent, where consent is required
  • Legitimate interests, where permitted by applicable law
  • Protection of vital interests
  • Other lawful grounds permitted under applicable data protection laws

Where we rely on your consent, you may withdraw your consent at any time, subject to applicable legal limitations.

4. Cookies

Fit4ever may use cookies and similar technologies to operate and improve our website.

Cookies may help us:

  • Remember items in your shopping cart
  • Remember your preferences
  • Keep you signed in, where applicable
  • Understand how customers use our website
  • Improve website performance
  • Provide relevant marketing or advertising, where applicable

You may adjust your browser settings to refuse or delete cookies. However, disabling certain cookies may affect the functionality of our website.

5. Sharing Your Personal Information

We do not sell your personal information.

We may share personal information with trusted third parties when reasonably necessary to operate our business, including:

  • Payment processors and payment service providers
  • Delivery and logistics companies
  • Website hosting and technology providers
  • E-commerce and IT service providers
  • Marketing and analytics providers, where applicable
  • Customer service providers
  • Professional advisers, such as legal or accounting advisers
  • Government authorities or other parties when required or permitted by law

Third parties that process personal information on our behalf may only process such information for appropriate business purposes and, where required, under contractual or legal obligations to protect the information.

6. International Transfers

Some of our service providers may process or store personal information outside Thailand.

Where personal information is transferred internationally, Fit4ever will take appropriate steps and comply with applicable data protection requirements relating to international transfers.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Complete transactions
  • Provide customer services
  • Maintain appropriate business and accounting records
  • Resolve disputes
  • Prevent fraud
  • Comply with applicable laws and regulations

When personal information is no longer required, we will take reasonable steps to delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

8. Data Security

Fit4ever takes reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

However, no method of transmitting or storing information online can be guaranteed to be completely secure. Customers should also take reasonable precautions to protect their account and personal information.

9. Your Privacy Rights

Subject to applicable law, you may have rights regarding your personal information, including the right to:

  • Request access to your personal information
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information in certain circumstances
  • Request restriction of processing in certain circumstances
  • Object to certain processing activities
  • Request portability of your personal information where applicable
  • Withdraw consent where processing is based on consent
  • Lodge a complaint with the relevant data protection authority

To exercise your rights, please contact us using the details provided below. We may need to verify your identity before processing your request.

10. Marketing Communications

If you have agreed to receive promotional communications from us, Fit4ever may send information about products, promotions, special offers, or other updates.

You can unsubscribe from marketing communications at any time by using the unsubscribe option included in our communications or by contacting us.

Even if you opt out of marketing communications, we may still send necessary transactional messages, such as order confirmations, payment information, delivery updates, or important service notices.

11. Children's Privacy

Our online shop is not intended for children who are not legally permitted to purchase products or use our services under applicable law.

We do not knowingly collect personal information from children for purposes that are prohibited by applicable law.

12. Third-Party Websites

Our website may contain links to third-party websites, payment services, social media platforms, or other services.

Fit4ever is not responsible for the privacy practices or content of third-party websites. We recommend reviewing the privacy policies of those third parties before providing them with personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, or applicable laws.

When we make changes, we will publish the updated Privacy Policy on our website and update the effective date above.

We encourage you to review this Privacy Policy periodically.

14. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how your personal information is handled, please contact Fit4ever using the following details: Email: fitforeverth@gmail.com.